privacy policy

Introduction

Turning Tides Counseling & Consulting ("we", "our", "us") values your privacy and is committed to protecting your personal information. This policy describes how your data is collected, used, stored, and shared when you visit or interact with www.turningtidescc.com, hosted on the Wix platform.

Roles and Responsibilities

We act as the controller for data you submit. Wix serves as the data processor, storing data and providing site services. This policy applies to all users and visitors of our website.

What Type of Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, forms, recommendations, and personal profile.

How We Collect Personal Information

We collect personal information in several ways to provide our services and improve user experience:

Directly: When you conduct a transaction on our website, submit forms, register for services, or interact voluntarily, you may provide personal details such as your name, address, and email address. This information is used only for the specific purposes described in our privacy policy.
Automatically: Certain information is collected automatically as you interact with our site. This includes data via cookies, analytics tools, and server logs, capturing information like IP addresses, browser types, and usage patterns.
Through Third-Party Integrations: We may collect information using integrated third-party plugins or tools, such as Google Analytics, Meta, LinkedIn, etc., to better understand how users engage with our website.

All personal information collected is handled in accordance with applicable privacy regulations and used solely for legitimate business purposes outlined in our policy.

Why We Collect Data

We collect such Non-personal and Personal Information for the following purposes:

To provide, improve and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages (via newsletters, Facebook, LinkedIn and other social media sites);
To process payments and transactions, which involves sharing necessary information (such as your name, billing address, payment method details, and transaction information) with third-party payment processors solely for processing payments, fraud prevention, and compliance with regulatory requirements;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Sharing of Personal Information

Your data may be shared with the following:

Wix (our hosting provider)
Payment processors
Analytics and marketing partners
Legal authorities if required

We do not sell your personal data.

Data Storage and Security

All data is stored securely using Wix’s systems, which employ SSL/TLS encryption, access controls, and periodic security audits.

Use of Cookies and Similar Technologies

We use cookies and similar technologies to collect usage data and improve site functionality. Essential cookies are required for site operation, while non-essential cookies, including those set by third-party providers such as, may track engagement and facilitate sharing, analytics, or targeted advertising. Non-essential cookies can be opted out of or managed through your browser settings or site-specific cookie controls

Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect data from minors.

International Data Transfers

Data may be transferred to and stored on servers located in various countries, including outside your jurisdiction. Wix ensures safeguards are in place for such transfers.

If you don’t want us to process your data anymore or for any questions, please contact us at jessica@turningtidescc.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.